Returns

We recommend that you check all item info and sizing recommendations. Please contact us with any further product queries you have prior to purchasing to ensure you love your order! If your item isn't right for you please email support@identityparty.co.uk with your order number and we will let you know the returns information.

Items must be returned within 14 working days of submitting the returns request. Returns requests must be made within 14 days of receiving the item. All returned orders will be issued with a credit note valid for 12 months for use across the online store. Please note credit notes are only valid for use on our website and not on any other marketplace sites. 

We cannot accept returns for:

-items not in the condition they were received in

-products received without authorisation

-products returned after the valid returns period of 14 working days

-jewellery, accessories (including sunglasses, scarves, bags, hats, and shoes), intimates, and swimwear

 

Please note that return postage costs are the responsibility of the customer, and we are unable to refund the original postage cost of the order. We recommend using tracked postage to return items, any items lost in transit cannot be refunded.

 

This returns information is applicable to orders placed on our website ONLY. Purchases made on other marketplace may be subject to differing returns policies. Please message on the applicable marketplace channel to enquire regarding purchases made on those channels.

Faulty Items

Vintage items may have small signs of wear but any flaws will always be noted in the description, however we are only human and sometimes things get missed! If you have received a damaged or faulty item we are so sorry- this is not the service we aim to provide! Please get in touch by emailing support@identityparty.co.uk and we will resolve things for you.